Frequently Asked Questions
-
Amenities & Services
-
Booking with NEO Homes
-
Fees, Pricing & Availability
-
General Information
-
Refunds and Cancellation
-
Safety & Security
-
Property Owners
-
Refer and Earn
Amenities & Services FAQ's
Discover answers to common questions about our amenities and services, including facilities, accessibility, housekeeping, dining options, and more—designed to make your stay comfortable, convenient, and enjoyable.
What amenities are included in the rent?
Most of our properties include Wi-Fi, housekeeping, laundry services, and 24x7 water and electricity backup.
Are meals provided?
Yes, freshly prepared meals (breakfast, lunch, and dinner) are available in select properties.
Is there a common area for residents?
Yes, we provide shared spaces like lounges, TV rooms, and study areas to help residents relax and socialize.
Can I request additional services?
Yes, additional services such as extra cleaning or personal laundry can be availed at a minimal cost.
Are visitors allowed?
Visitors are allowed during specific hours. Overnight stays usually require prior permission from management.
Booking with NEO Homes FAQ's
Learn how to easily book your stay with NEO Homes. Explore our seamless reservation process, flexible payment options, and personalized support to ensure a smooth and hassle-free booking experience.
Can I book my room online without visiting?
Yes, you can view pictures, videos, and details of each property online and complete your booking digitally.
How do I confirm my booking?
Once you pay the booking amount and submit documents, your booking confirmation is sent via email or WhatsApp.
Can I extend my stay after my initial contract ends?
Yes, you can easily renew or extend your stay by informing the manager at least one week in advance
What happens if I cancel before moving in?
If you cancel before your move-in date, your refund will depend on the notice period mentioned in your booking policy.
Do you offer short-term stays?
Most of our PGs have a minimum stay policy, but short-term stays can be discussed based on availability.
Fees, Pricing & Availability FAQ's
Find clear answers about our fees, pricing, and availability. Learn about rates, seasonal offers, additional charges, and booking policies to help you plan your stay with confidence and transparency.
How can I pay my rent every month?
You can pay rent online through UPI, credit/debit cards, or bank transfer. We also send payment reminders before due dates.
What if I pay rent late?
A small late fee may be charged for delayed payments. Please ensure timely payments to avoid penalties.
Do I get any discount for long-term bookings?
Yes! We offer attractive discounts for long-term stays or advance payments — contact our team for details.
Can I upgrade my room type after moving in?
Yes, you can request an upgrade anytime depending on availability and rent difference.
Is the rent negotiable?
Our rents are fixed based on facilities and location, but seasonal offers or referral discounts may apply.
General Information
Explore essential details about NEO Homes, including location, check-in and check-out times, policies, and guest guidelines—everything you need to know for a smooth and enjoyable stay.
Do you have PGs near metro stations or offices?
Yes, most NEO Homes PGs are located near major metro stations, universities, and office hubs for easy commuting.
Can couples stay at NEO Homes PG?
We currently provide separate accommodation for male and female residents. Co-living options are available in select projects.
What are the check-in and check-out times?
Standard check-in time is 11 AM, and check-out is at 10 AM. However, flexible timings can be discussed with the manager.
Is there parking available?
Yes, limited parking for two-wheelers is available at most properties.
Who should I contact for maintenance or issues?
Each property has a dedicated property manager who is available to assist you with any concerns.
Refunds and Cancellation FAQ's
Learn about our refunds and cancellation policy, including flexible options, timelines, and terms—designed to give you peace of mind and convenience when changing or cancelling your booking.
What if I cancel due to personal reasons or job change?
We understand such situations. Refunds will be processed according to the terms mentioned in your agreement.
How do I get my deposit refund if I leave early?
Your deposit is refunded after room inspection, provided there are no pending dues or damages.
Can my refund be transferred to someone else?
No, refunds are issued only to the registered tenant’s account.
What deductions are made from my security deposit?
Deductions, if any, are made for unpaid rent, damages, or unpaid services.
Who should I contact for refund queries?
You can contact our NEO Homes support team or your property manager via phone or email.
Safety & Security FAQ's
Your safety is our priority. NEO Homes ensures a secure stay with 24/7 surveillance, verified staff, emergency support, and strict safety protocols for a comfortable and worry-free experience.
Are female residents provided extra security?
Yes, our female PGs have additional security checks, biometric entry, and CCTV coverage for enhanced safety.
How are emergencies handled at night?
Night managers and security guards are available to handle emergencies 24x7.
Is alcohol or smoking allowed inside the PG?
No, NEO Homes strictly prohibits smoking, alcohol, and any illegal activity within the property premises.
Are the fire exits and equipment maintained regularly?
Yes, all safety equipment and exits are regularly inspected and maintained.
Are residents required to show ID when entering the property?
Yes, residents must carry their access card or ID for entry, ensuring safety for everyone.
Property Owners FAQ's
Discover how property owners can partner with NEO Homes. Learn about listing benefits, management support, revenue opportunities, and how we help maximize visibility and bookings for your property.
What support does NEO Homes provide to property owners?
We help with property management, marketing, maintenance, and tenant acquisition to ensure hassle-free income
How often are rent payments released to owners?
Rent is transferred monthly as per the agreement, with transparent accounting.
Can I get regular reports about my property?
Yes, we provide monthly performance and maintenance reports to all property partners.
Does NEO Homes handle property repairs?
Yes, our maintenance team takes care of small repairs and upkeep for tenant satisfaction.
Who should I contact for property partnership details?
You can reach our partnerships team directly through the emailing us at info@neohomes.co.
Refer and Earn FAQ's
Your safety is our priority. NEO Homes ensures a secure stay with 24/7 surveillance, verified staff, emergency support, and strict safety protocols for a comfortable and worry-free experience.
How will I know if my friend has booked a room through my referral?
You’ll receive a confirmation message or email once your referred friend completes their booking and moves in.
When will I receive my referral reward?
Rewards are processed within 15 days after your friend’s successful check-in.
Can I refer friends staying in a different city?
Yes! Our referral program works across all NEO Homes locations
What if my referral forgets to use my code?
To ensure you get your reward, remind your friend to mention your name or referral code during booking.
Where can I check my referral rewards status?
You can check the status through our customer support team or your NEO Homes account dashboard.
Book Your Stay at the Best PG in Noida Today!
Experience comfort, security, and convenience — all under one roof. Limited rooms available! Reserve your spot now and make our PG in Noida your next home away from home.
